Recycling, rubbish and street cleaning
Update on missed bin collections
We recognise there have been a lot of missed collections throughout the city in recent weeks, and we apologise for the terrible inconvenience this is causing our residents and businesses. Learn more about what we're doing to improve the situation.
Thursday 20 September
We're currently experiencing high demand on our phone lines with a possible wait of up to 15 minutes at the busiest times.
We understand this can be extremely frustrating, but our staff answering the phones are here to help so please be polite and respectful when your call is answered. The team will always do its best to answer questions, but may not be able to say when your collection will happen.
If you’d prefer not to wait, please use one of our Do it now online forms to report missed collections (including garden waste), report overflowing communal bins, check your collection day, request new waste containers or request a street clean.
Completing our forms is often the fastest way to contact us - even when you are out and about. Sending the forms ensures your information is passed directly to the operations team which assigns crews and street cleansing operatives to the specific location.
A response isn’t automatically generated for you, but the reports are actioned. The forms also ensure issues are logged into the system.
If you’d like an update on an issue you've reported, please request this on the form and we'll let you know when the work is complete.
If you've already called to report your missed collection, please be assured we're looking into it. Multiple calls, emails and online reports about the same issue will delay our response to you and other people.
We’re currently unable to monitor our Recycling and Refuse Twitter and Facebook pages so please don’t report any problems on either of these social media platforms until further notice.
Today's collections update
Refuse: Crews are out on scheduled rounds today and will be returning to complete collections in Dyke Rd, Hove Park Rd and roads around . There will be delays today to collections in Old Shoreham Rd and roads around including Sackville Rd, The Drive, Shirley Rd and Hove Park Villas and there are ongoing delays to collections from The Heights, Hill Top, Whitethorn Drive, Falmer Road and Ringmer Close.
Recycling: Crews are out on scheduled rounds and will be returning to complete collections roads between Bevendean and Lewes Rd. There will delays to collections in roads in Bevendean including Auckland Drive and Heath Hill Ave. There are ongoing delays to recycling collections in Vere, Shaftesbury, Warleigh, Stanley and Arundel Roads
Communal and on-street recycling: All crews are out on scheduled rounds today. We are working to catch-up with collections which were delayed earlier this week around the city including in the Seven Dials area.
Garden waste: All crews are out on scheduled rounds today.
The collection delays today are a result of staff shortages. We are sorry for any inconvenience they may cause. We are assigning teama to collect from the affected areas as soon as we can.
If you have had a missed collection, please leave your containers out at the kerbside from 6am and so we can ensure they are collected when crews attend.
Out of hours emergency contact
An out of hours service operates for environmental emergencies. You can access this service between 5pm and 9am weekdays, and all day weekends and Bank Holidays. This service should not be used for non-emergency enquiries.
The telephone number for out of hours emergencies in Brighton & Hove is 01273 292229.