Recycling, rubbish and street cleaning

Monday 25 March

Refuse: Crews are out on scheduled rounds today. There are ongoing delays to collections from flats in the Albion Hill area. This is a result of staff shortages last week. We will assign staff to  catch up with these collections as soon as we can.  We have not been able to collect the following due to access problems:

Drove Crescent, Portslade - access blocked by parked cars

Marlow Court. Park Crescent - crew unable to access bins due to items of bulky waste left in front of bins

County Oak Ave, Patcham - crews cannot access due to roadworks

Albion St, Portslade - access blocked by parked cars

The Spinney, Hove - access blocked by builder's vehicle

Ashton Lodge & Ebenezer Apartments, Ashton Rise - access blocked by parked cars

Courtlands, Ashton Rise - new key required for bin store

Recycling: Crews are out on scheduled rounds today. The following collections could not be completed due to access problems:

Argus Lofts, Robert St (glass only)

Ovingdean Close - access blocked by parked cars

South Woodlands - access blocked by a car

Dale Drive - access blocked by a car

Crews will return to these areas as soon as they can. We are sorry for any inconvenience. The following collections have not been completed due to access problems:

Graham Close, Portslade - access blocked by cars parked on a corner

Beech Grove, Medmerry Hill, Nyetimber Hill & Widdicombe Way, Bevendean - we have been unable to collect these due to a police matter

Abinger Close, Woodingdean - access blocked by vans parked on the corner

Clarke Court & Derek House, Hove - access blocked by parked cars

Hillside & Hillside Way, Brighton - crew cannot access due to resurfacing works

Dale Drive, Patcham - access blocked by parked cars

Southmont, Brighton - access blocked by parked cars

Argus Lofts (glass only) - access blocked by parked vehicles

We will arrange for crews to attend all the outstanding areas as soon as we can. We are sorry for any inconvenience the delays may cause.

Communal and on-street recycling: Crews are out on scheduled rounds today.

The following containers cannot be collected for recycling due to contamination with non-recyclables:

Blackman Street - mixed recycling bin

Carden Ave recycling point - mixed recycling bin

New England St recycling point - mxed recycling bin

Refuse crews will attend to clear these as soon as they are able.

Garden waste: Crews are out on scheduled rounds today.

Please note: Our opening times have changed

Our phone lines will now be open from 9am to 5pm Monday to Friday, except on Tuesday when they will be closed for one hour from 11am to 12 noon.

Contacting us

Our phone lines are busy today with waiting times of up 15 minutes at the busiest times.

We understand this can be extremely frustrating, but our staff answering the phones are here to help so please be polite and respectful when your call is answered. The team will always do its best to answer questions, but may not be able to say when your collection will happen.

If you’d prefer not to wait, please use one of our Do it now online forms to report missed collections (including garden waste), report overflowing communal binscheck your collection dayrequest new waste containers or request a street clean.

Completing our forms is often the fastest way to contact us - even when you are out and about. Sending the forms ensures your information is passed directly to the operations team which assigns crews and street cleansing operatives to the specific location.

A response isn’t automatically generated for you, but the reports are actioned. The forms also ensure issues are logged into the system.

If you’d like an update on an issue you've reported, please request this on the form and we'll let you know when the work is complete.

If you've already called to report your missed collection, please be assured we're looking into it. Multiple calls, emails and online reports about the same issue will delay our response to you and other people.

We’re currently unable to monitor our Recycling and Refuse Twitter and Facebook pages so please don’t report any problems on either of these social media platforms until further notice.

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Out of hours emergency contact

An out of hours service operates for environmental emergencies. You can access this service between 5pm and 9am weekdays, and all day weekends and Bank Holidays. This service should not be used for non-emergency enquiries.

The telephone number for out of hours emergencies in Brighton & Hove is 01273 292229.