Recycling, rubbish and street cleaning
Thursday 15 November
UPDATE: Our call centre is now up and running again, with the recent technical fault resolved by our suppliers. We're in the process of making call backs to some residents, so answering the phones make still take a bit longer. Please bear with us.
We apologise for the inconvenience this is causing.
Today's collections update
Refuse: Crews are out on scheduled rounds today.
Recycling: Crews are out on scheduled rounds.
Communal and on-street recycling: Crews are out on scheduled rounds today.
Garden waste: Crews are out on scheduled rounds.
Our phone lines are busy today with a possible wait time in excess of 15 minutes at the busiest times.
We understand this can be extremely frustrating, but our staff answering the phones are here to help so please be polite and respectful when your call is answered. The team will always do its best to answer questions, but may not be able to say when your collection will happen.
If you’d prefer not to wait, please use one of our Do it now online forms to report missed collections (including garden waste), report overflowing communal bins, check your collection day, request new waste containers or request a street clean.
Completing our forms is often the fastest way to contact us - even when you are out and about. Sending the forms ensures your information is passed directly to the operations team which assigns crews and street cleansing operatives to the specific location.
A response isn’t automatically generated for you, but the reports are actioned. The forms also ensure issues are logged into the system.
If you’d like an update on an issue you've reported, please request this on the form and we'll let you know when the work is complete.
If you've already called to report your missed collection, please be assured we're looking into it. Multiple calls, emails and online reports about the same issue will delay our response to you and other people.
We’re currently unable to monitor our Recycling and Refuse Twitter and Facebook pages so please don’t report any problems on either of these social media platforms until further notice.
Out of hours emergency contact
An out of hours service operates for environmental emergencies. You can access this service between 5pm and 9am weekdays, and all day weekends and Bank Holidays. This service should not be used for non-emergency enquiries.
The telephone number for out of hours emergencies in Brighton & Hove is 01273 292229.