Recycling, rubbish and street cleaning

Friday 17 May

Refuse: Crews are out on scheduled rounds today, but there will be delays to some communal on-street collections in roads between Holland Road and Queens Road. There were delays yesterday to collections in Saltdean and Patcham. Crews will return to these areas by the weekend. There are ongoing delays to collections in the following locations:

Ridge Close, Portslade - access blocked

Harmsworth Crescent, Hove

Ladies Mile Court, Brighton

St Wilfreds Flats, Whippingham Rd

Lowther Road, Brighton

Wellend Villas, Springfield Road

Resource Centre, Tilbury Place

Hampshire Court, Upper St James Street

Crews are working hard to catch up. We will arrange for crews to attend all of these locations as soon as we can.

Recycling: Crews are out on scheduled rounds today. There were delays to some collections in the Saltdean and Westdene areas. Crews will return to these by the weekend. There are ongoing delays to the following collections. We will arrange for crews to attend these as soon as we can.

Courtenay Gate, Hove - bins were not out for collection

Woods House, Hove - fly-tipped items prevented crew from accessing bins

Normandy House, Hove

York Grove, Seven Dials

Tichbourne St, Brighton - scaffolding is preventing truck from accessing bins

Court Yard Lane, Hove – access blocked by vehicles

Ditchling Road, Brighton

Adams Close, Hollingdean

Northfield Way, Brighton – access blocked

Egginton Road, Moulsecoomb - access blocked

Communal and on-street recycling: Crews are out on scheduled rounds today, but there will be delays to some communal glass collections. 

Bins at the following locations are contaminated with non-recyclable waste and will be collected by a refuse crew on their next scheduled visit:

18 Wellington Road, Brighton

Garden waste: Crews are out on scheduled rounds today but there have been delays in some areas this week. We will return and complete all collections as soon as we can.

We're sorry for the inconvenience any missed collections to any of our rounds are causing.

Please note: Our opening times have changed

Our phone lines will now be open from 9am to 5pm Monday to Friday, except on Tuesday when they will be closed for one hour from 11am to 12 noon.

Contacting us

Our phone lines are busy today.

We understand this can be extremely frustrating, but our staff answering the phones are here to help so please be polite and respectful when your call is answered. The team will always do its best to answer questions, but may not be able to say when your collection will happen.

If you’d prefer not to wait, please use one of our Do it now online forms to report missed collections (including garden waste), report overflowing communal binscheck your collection dayrequest new waste containers or request a street clean.

Completing our forms is often the fastest way to contact us - even when you are out and about. Sending the forms ensures your information is passed directly to the operations team which assigns crews and street cleansing operatives to the specific location.

A response isn’t automatically generated for you, but the reports are actioned. The forms also ensure issues are logged into the system.

If you’d like an update on an issue you've reported, please request this on the form and we'll let you know when the work is complete.

If you've already called to report your missed collection, please be assured we're looking into it. Multiple calls, emails and online reports about the same issue will delay our response to you and other people.

We’re currently unable to monitor our Recycling and Refuse Twitter and Facebook pages so please don’t report any problems on either of these social media platforms until further notice.

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Out of hours emergency contact

An out of hours service operates for environmental emergencies. You can access this service between 5pm and 9am weekdays, and all day weekends and Bank Holidays. This service should not be used for non-emergency enquiries.

The telephone number for out of hours emergencies in Brighton & Hove is 01273 292229.