Recycling, rubbish and street cleaning

Friday 22 June

Contacting us

We're currently experiencing high demand on the phones with a possible wait time of up to 15 minutes at the busiest times.

If you're trying to call, please consider using one of our Do it now online forms. You can use these to advise us of missed collections (including garden waste), report overflowing communal binscheck your collection dayrequest new waste containers or request a street clean.

Completing our forms is often the fastest way to contact us. You can use the forms even when you are out and about and it ensures the information is passed directly to the operations team which then assigns crews and street cleansing operatives to the specific location.

A response isn’t automatically generated for you, but the reports are actioned. The forms also ensure issues are being logged into the system.

If you’d like an update on a cleansing issue you've reported, please specifically request this on the form and we'll inform you when the work is complete.

If you've already called to report your missed collection, please be assured we're looking into it. Multiple calls, emails and online reports about the same issue will delay our response to you and other people.

Refuse collections

All crews are out on scheduled rounds.

Recycling collections

All crews are out on scheduled rounds. Some collections in the Crescent Drive South area were missed yesterday due to access problems during ongoing road works. The crew will return to today.

If your collection was missed please  ensure that your containers are out for collection.

Garden waste collections

Crews are out on scheduled rounds today.

Communal and on-street recycling.

All crews are out on scheduled rounds today.

 

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Out of hours emergency contact

An out of hours service operates for environmental emergencies. You can access this service between 5pm and 9am weekdays, and all day weekends and Bank Holidays. This service should not be used for non-emergency enquiries.

The telephone number for out of hours emergencies in Brighton & Hove is 01273 292229.